Integrations

Technical specifications

Advisor

Advisory Services

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2009

Compatible integrations

Description

Artificial Intelligence is a superpower that can benefit hotel staff and guests. Revinate Ivy is a one-stop AI-powered messaging solution that works 24/7, 365 days a year.

Ivy is designed to enhance on-property guest experiences and unlock ancillary revenue opportunities through messaging over SMS and WhatsApp. Utilizing best-in-class AI, Ivy continues to learn and grow. She is always on call and has a personality in line with your hotel’s communication style and brand. Guests see Ivy as just another staff member. Meanwhile, your real staff can get back to what they do best.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Communication

Integrations

https://www.revinate.com/partners/

IndustryHospitality

Screenshots, videos and other resources

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Product features

Customer Communication General

Guest Communication (SMS Messaging)

Guest Messages & Notifications

Mobile Optimized/Responsive

Automated Pre-Stay, In-Stay and Post-Stay Email & Whatsapp Communications

WhatsApp Business Integration with CRM

Support Level

Office Hours Online Support

24/7 Online Support

Integrations

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Technical specifications

Specifications

Configurations

6-8 weeks

Scalability

Fee structure

Monthly Flat Fee

Pricing:

Buyers

FAQs

What's the difference between smart resources and templates?

Smart responses automatically provide guests with the answers to commonly asked questions and requests, freeing time for your staff to handle the more challenging, sensitive issues. When creating Smart Responses, you can choose from an extensive list of topics, many of which are specific to a hotel’s operations, and Ivy’s artificial intelligence (AI) will use these responses to reply to messages that it thinks fit within that topic. Your staff can use messaging templates to provide quick, easy, and standardized replies to frequently asked questions or when Smart Responses may not make sense. Staff members can select from the list of templates and make edits before sending to personalize the message as needed.

Will Ivy 100% replace the need for my staff to reply to guest messages?

Ivy will reduce your staff’s manual efforts to respond to common & programmable questions. Some of our customers have automated up to 60% of messages in Ivy using AI, and Ivy has been shown to reduce 20-30% of phone calls to the front desk. However, not every question and message from a guest can be answered with AI; some require a more personalized response. If Ivy does not have a programmed level of confidence in responding to a question, the message will be left for the staff. Hotels can leverage templates and smart suggestions to provide prompts to staff, which can help streamline the work of your team.

Does Ivy allow hotels to communicate with group of guests?

Yes. Ivy has a time-saving group messaging tool that allows a hotel to simultaneously send the same message to multiple guests. Identify guests by attributes like floor number, group booking code, or a “tag,” and Ivy will send the same message to each guest who meets that filter criteria.

Are there any special requirements for sending messages via WhatsApp?

Yes. All business-initiated messages (Campaigns and Group Messages) must be sent using an approved template. Hotels can provide the text, which Revinate will get approved. Approval generally takes just a few minutes once submitted but can take up to two days. WhatsApp will not send messages sent from Ivy without an approved template to the guest. Session Messages (guest-initiated conversations and Smart Responses) do not have special requirements for WhatsApp.

What are some best practices to start using Ivy at my hotel?

We are here to help you find success with Ivy, and as part of your implementation, your team will be trained on everything you need to know about this exciting tool. Check out our guide on how to roll out Ivy at your property.