Product Reservation Quality Check
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Reservation Quality Check

By RobosizeME
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Checking and Updating Integrated Reservations

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Stephen Burke
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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2022

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Compatible integrations

5

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Description

The automation reviews all integrated OTA reservations to make sure that all the necessary information is there, including notes, alerts, routing instructions, guest names, number of guests, ETA, and ETD. And all while maintaining data accuracy and relieving the reservation team of some of their workload. There is less friction at check-in, during the guest's stay, and at check-out as a result of the integration process's removal of human error and/or recovery of lost information. Eventually, this leads to increased satisfaction among staff and guests.

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryRobotics and automation
SubcategoryAutomation Solutions
Integrations

Depending on the PMS, we employ RPA (robotic process automation) software to navigate the user interface. We are thereby imitating your employee's activity. For this, we require user credentials.

For PMS providers that allow and support API integrations, we process the reservation quality check through APIs.

IndustryHospitality,Travel

Screenshots, videos and other resources

Product features

Automation

Email Automation
Workflow Automations
Moving Data From One System To Another
Reservation Matching Between Systems
Updating Integrated Reservations

Payment processes

PMS Processes

Booking compliancy checking
Booking error fixing
Check-in time updating
Update booking source
Packages inclusions on bookings
Updating booking market segment
Insert traces
Fixes zip codes
Check member benefits and adds missing info

Data processes

Other processes

Support Level

Office Hours Online Support
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist

Integrations

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OPERA Cloud Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Shiji Enterprise Platform

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

We recommend the RobosizeME hosted option: With the RobosizeME hosted option, all operations are managed on our RPA infrastructure. We provide virtual machines, and as our client, you will need to whitelist our IP addresses. The automations connect to your applications within our environment.

Configurations

The configuration varies from system to system but is usually straight forward. One of our technical experts will guide you through all required steps.

Scalability

All of our automations are cloud-hosted, which allows for incredibly quick adaptation to changes as well as easy scaling. Therefore suitable for individual hotels, central offices and hotel chains of all sizes.

Fee structure

Monthly Flat Fee
Starting from:
$169
Pricing:

Once the automation has been established, you will be charged a monthly managed service fee that includes the software licences required to run the automation, monitoring, and support to ensure its success. Most automations have a monthly managed service cost between USD 89.00 and USD 389.00, depending on run time and complexity. 

More complex automations and/or solutions for larger chains fall under an enterprise and/or centralised level. For centralised solutions, the monthly managed service cost can be as low as USD 3.00 per property


Buyers

FAQs

Which PMS can this use case be applied to?

Today, we cover processes running under any property management system including Apaleo, Maestro, Mews, Opera Cloud, Opera v5, Shiji and StayNTouch.

How much does the automation cost?

Once the automation has been established, you will be charged a monthly managed service fee that includes the software licences required to run the automation, monitoring, and support to ensure its success. Most automations have a monthly managed service cost between USD 89.00 and USD 389.00, depending on run time and complexity. More complex automations and/or solutions for larger chains fall under an enterprise and/or centralised level. For centralised solutions, the monthly managed service cost can be as low as USD 3.00 per property

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