Product Shackle
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Shackle

By Shackle
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Shackle: Contactless Hotel Solution | Streamline Operations & Guest Experience

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Zara AdilSenior Marketing Manager
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Overview

Launch year

2020

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Compatible integrations

15

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Last Updated

20 Nov 2024

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Description

Shackle is a contactless hotel solution that digitalizes the entire guest journey, offering a seamless experience from check-in to check-out.

Main Functions and Unique Selling Points:

  • Contactless Check-In/Out: Guests can check-in anytime, anywhere using their own phone, turning the physical desk check-in into a few clicks on the screen. They can also unlock their room with a tap of their phone, eliminating the need for traditional key cards.
  • In-App Food Delivery Service: Shackle allows guests to order room service conveniently through the app, making it easy to enjoy meals in-room.

Ideal Business Type:

  • Shackle is ideal for various types of businesses in the hospitality industry, including independent hotels, chains, boutiques, and resorts. It offers a best-in-class solution tailored to the specific needs of each type of establishment.

Integrations:

  • Shackle integrates with property management systems for contactless check-in and check-out, keyless entry management, room service facilitation, and secure payment processing. This integration streamlines operations and enhances the guest experience across different hotels that work with Shackle.

By providing contactless solutions for check-in/out, keyless room entry, and in-app services like food delivery, Shackle caters to a wide range of hotels seeking to enhance guest experiences and streamline operations through innovative technology.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations
IndustryHospitality

Product features

Contactless Solutions General

General GSO

Chatbot functionality

Security And Compliance Contactless Solutions

Network Security
PCI Compliance Audit
PCI-DDS Compliant Payments
SOC2 Complaint
GDPR Compliant

Guest facing experience optimization

Personalized recommendations
Multi-Currency Support

Branding And Customization GSO

Customizable Branded Interface
Content Creation

Management and Optimization GSO

PMS Integration

Check-in and Check-out

Food and Beverage ordering

Support Level

24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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HotelTime PMS

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Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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RMS Cloud

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Vendor: RMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Salto Access control

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Vendor: SaltoCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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protel Air cloud PMS

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Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Cloudbeds PMS

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Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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On-Door Systems

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Vendor: MesserschmittCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Serene™ Locks

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Trillium Locks

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Trillium ADVANCE Locks

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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DirectKey™

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Dormakaba Electronic Access & Data

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Vendor: Dormakaba groupCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Visionline Access Management

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Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Vostio Access Management

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Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Mobile Access and Keyless Solution

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Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Technical specifications

Specifications
Configurations

Shackle creates a seamless hotel experience through its app. After signing up, users set up their profile and learn how to use the app's features like check-in, room entry, food ordering, and payments. This onboarding process aims to familiarize users with the app and streamline their hotel stay, allowing them to conveniently access various services.

Scalability

Fee structure

Monthly Flat Fee

Buyers

FAQs

What is Shackle, and how does it enhance the guest experience?

How does Shackle's contactless check-in and check-out process work?

What is ShacklePay, and how does it handle payments?

How does the digital key feature operate?

How does Shackle integrate with existing hotel reservation systems?

What support does Shackle offer for managing guest accounts?

How does Shackle handle special requests or changes to reservations?

What measures are in place if a guest's digital key doesn't work?