Integrations

Technical specifications

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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2020

Compatible integrations

15

Description

Shackle is a contactless hotel solution that digitalizes the entire guest journey, offering a seamless experience from check-in to check-out.

Main Functions and Unique Selling Points:

Contactless Check-In/Out: Guests can check-in anytime, anywhere using their own phone, turning the physical desk check-in into a few clicks on the screen. They can also unlock their room with a tap of their phone, eliminating the need for traditional key cards.
In-App Food Delivery Service: Shackle allows guests to order room service conveniently through the app, making it easy to enjoy meals in-room.

Ideal Business Type:

Shackle is ideal for various types of businesses in the hospitality industry, including independent hotels, chains, boutiques, and resorts. It offers a best-in-class solution tailored to the specific needs of each type of establishment.

Integrations:

Shackle integrates with property management systems for contactless check-in and check-out, keyless entry management, room service facilitation, and secure payment processing. This integration streamlines operations and enhances the guest experience across different hotels that work with Shackle.

By providing contactless solutions for check-in/out, keyless room entry, and in-app services like food delivery, Shackle caters to a wide range of hotels seeking to enhance guest experiences and streamline operations through innovative technology.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryGuest Stay & Trip Optimization

Integrations

IndustryHospitality

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Product features

Contactless Solutions General

General GSO

Chatbot functionality

Security And Compliance Contactless Solutions

Network Security

PCI Compliance Audit

PCI-DDS Compliant Payments

SOC2 Complaint

GDPR Compliant

Guest Experience Guest GSO

Personalized recommendations

Multi-Currency Support

Branding And Customization GSO

Customizable Branded Interface

Content Creation

Management and Optimization GSO

PMS Integration

Check-in and Check-out

Food and Beverage ordering

Support Level

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

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Technical specifications

Specifications

Configurations

Shackle creates a seamless hotel experience through its app. After signing up, users set up their profile and learn how to use the app's features like check-in, room entry, food ordering, and payments. This onboarding process aims to familiarize users with the app and streamline their hotel stay, allowing them to conveniently access various services.

Scalability

Fee structure

Monthly Flat Fee

Pricing:

Buyers

FAQs

What is Shackle, and how does it enhance the guest experience?

Shackle is a digital platform designed to streamline hotel operations and enhance guest experiences through contactless services. It enables guests to check in before arrival, receive digital room keys, and manage their stay via a mobile app, reducing the need for physical interactions and queues at reception.

How does Shackle's contactless check-in and check-out process work?

Guests can complete their check-in remotely at any time before arrival. Once the room is ready, typically after 10 am on the day of arrival, they receive a digital key on their device, allowing direct access to their room without visiting the front desk. For check-out, guests can settle their bills and check out through the app, streamlining the departure process.

What is ShacklePay, and how does it handle payments?

ShacklePay is Shackle's secure digital payment system. During check-in, guests are prompted to pre-authorize their credit card, which holds the amount for any outstanding balance. At check-out, the held amount is used to settle the bill, and any unused funds are released back to the guest's card within 24 hours. ShacklePay is compliant with 3DS and SCA standards, ensuring a secure transaction process.

How does the digital key feature operate?

After completing the check-in process, guests receive a digital key within the Shackle app once their room is ready. This key allows them to access their room without a physical key card. The app provides guidance on using the digital key effectively, including ensuring Bluetooth and Wi-Fi are enabled and holding the device correctly near the door lock.

How does Shackle integrate with existing hotel reservation systems?

Shackle works behind the scenes to locate and sync with existing hotel reservations. Once a reservation is identified, the app keeps guests updated on their stay's status and room availability, ensuring a seamless integration with the hotel's current systems.

What support does Shackle offer for managing guest accounts?

Shackle provides tools for guests to create and manage their accounts, facilitating seamless synchronization with their hotel stays. This includes managing reservations, check-in/check-out processes, and payment methods, all within the app.

How does Shackle handle special requests or changes to reservations?

Guests can make special requests, such as room features or special occasions, and modify reservation details, including adding or changing guest information, through the app. This functionality enhances the guest experience by allowing personalized adjustments without direct interaction with hotel staff.

What measures are in place if a guest's digital key doesn't work?

If a guest encounters issues with the digital key, the app provides troubleshooting tips, such as ensuring Bluetooth and Wi-Fi are enabled and holding the device correctly near the door lock. If problems persist, guests are advised to visit the reception to request a physical key, ensuring uninterrupted access to their room.