Product The Digital Hotelier
product-logo

The Digital Hotelier

By The Digital Hotelier
verifiedVendor verified

The Digital Hotelier

redistributor-image
Qutaiba AlaliFounder and CEO
Get Contact Details
Or
Contact vendor representative through Exploretech

Advisor

widget-blur
Advisory Services

Reach out to one of ExploreTECH`s experts

advisor-image
Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2022

rocket-lunch-logo
Compatible integrations

9

brand-logo

Description

Capabilities:

  • Guest Data Synchronization:
  • Real-time updates for guest check-ins, check-outs, and room changes.
  • Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR).
  • Housekeeping Updates:
  • Room cleaning and maintenance statuses are updated via APIs.
  • Notifications for Out of Order (OOO) or Out of Service (OOS) rooms.
  • Room Status Management:
  • Update room statuses in real time (e.g., Clean, Dirty, Occupied).
  • Bidirectional DND and MUR updates between PMS and TDH.
  • Maintenance Requests:
  • Automatic creation and resolution of maintenance requests based on room statuses
  • Order Management: Synchronize F&B orders between the POS and TDH platform.
  • Billing Integration: Automate and consolidate guest charges for a seamless billing process.
  • Menu Updates: Centralized control of menu changes, pricing, and availability.

With The Digital Hotelier, you gain a fully integrated ecosystem to manage your property’s operations efficiently and enhance guest experiences..

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations

1. Onboarding to The Digital Hotelier


The Digital Hotelier (TDH) provides a seamless onboarding process for hospitality businesses, ensuring quick integration and minimal disruption to operations. Here’s how we onboard you to our platform:

  • Initial Consultation: Understand your business needs and operational workflows to configure TDH for your property.
  • Account Setup: Create and configure your account, including roles, permissions, and initial data migration (e.g., food menus, room configurations).
  • Training and Support: Provide training sessions to your staff and a dedicated support team for guidance.
  • System Testing: Conduct sandbox testing to validate configurations and workflows before going live.


2. Integration with PMS (Property Management Systems)


TDH integrates seamlessly with leading PMS solutions to enable real-time synchronization of critical operations.

  • Supported PMS:
  • Oracle OPERA
  • Protel
  • RMS


  • Capabilities:
  • Guest Data Synchronization:
  • Real-time updates for guest check-ins, check-outs, and room changes.
  • Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR).
  • Housekeeping Updates:
  • Room cleaning and maintenance statuses are updated via APIs.
  • Notifications for Out of Order (OOO) or Out of Service (OOS) rooms.
  • Room Status Management:
  • Update room statuses in real time (e.g., Clean, Dirty, Occupied).
  • Bidirectional DND and MUR updates between PMS and TDH.
  • Maintenance Requests:
  • Automatic creation and resolution of maintenance requests based on room statuses.


  • Integration Process:
  • Integration is enabled via APIs or FIAS (IFC8) protocols.
  • TDH communicates with PMS systems over secure TCP/IP protocols or cloud-based APIs.
  • Data is synchronized in real-time to ensure consistency across platforms.


3. Integration with POS (Point of Sale Systems)


TDH connects with industry-standard POS systems to facilitate efficient food and beverage operations.

  • Supported POS:
  • Deliverect
  • Oracle Micros Symphony
  • Oracle Micros 3700
  • Infrasys


  • Capabilities:
  • Order Management: Synchronize F&B orders between the POS and TDH platform.
  • Billing Integration: Automate and consolidate guest charges for a seamless billing process.
  • Menu Updates: Centralized control of menu changes, pricing, and availability.


  • Integration Process:
  • POS systems are integrated via RESTful APIs for real-time data transfer.
  • Webhooks enable real-time order and status updates for seamless guest service.
  • Centralized dashboards provide visibility into F&B operations and analytics.


4. Post-Onboarding Support


  • Training: Comprehensive training for PMS and POS integrations.
  • Documentation: Access to detailed API documentation and integration guidelines.
  • Dedicated Support: Ongoing support via email for any queries or technical assistance.


With The Digital Hotelier, you gain a fully integrated ecosystem to manage your property’s operations efficiently and enhance guest experiences. For more information on how to get started or integrate your systems, please contact us.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

Product features

Contactless Solutions General

Alerts and Notifications
Content Management System (CMS)
Customise With Brand Identity (Font, Logo, Colors and Images)
Integrated Payment Gateway
Interactive Content
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Lingual
Multi-Property Management
No Download Required
Pre-arrival Upselling And Upgrades
Tag Management & Tracking Configuration
Web Based (Appless)
Whitelabel Capability
Sentiment Analysis
Guest Communication
Digital Concierge
Analytics Dashboard
Mobile App
Overview of reviews

Mobile ordering features and management

Accessible Via Direct Link or QR Code
Accessible Via Regular Chat
Contactless Ordering
Delivery (3rd Party)
Delivery Logistics (In-House)
Digital Menus
Guest App Or Web Portal Module
Guest Requests
In-Room Dining Ordering
In-Venue Ordering
Information About Delivery Times
Information About Different Payment Methods
Lost And Found
Multi-Menu Ordering
Off-Property Vendor Management
On-Screen Purchases And Ordering
Ordering Scheduling
Special Offers And Discounts
Supports Takeaway
Table-Side Ordering
Transportation
Upsell Services And Offers
Wake Up Calls
Whitelabel Capability
Automate and consolidate guest charges for a seamless billing process

Management and Optimization Mobile Ordering Tech

Accepts Apple Pay
Accepts Google Pay
Centralized Multi-Hotel/Multi-Brand Solution
Credit Card Payments
Customize With Brand Identity (Font, Logo, Colors & Images)
Native Web App
Payments Integrations
PMS Integration
POS Integration
SMS Integration
Web Based (Appless)

Security And Compliance Contactless Solutions

PCI Compliance Audit
PCI-DDS Compliant Payments
SOC2 Complaint
GDPR Compliant
ISO 27001 certification

Activities and ancillary booking

Whitelabel Capability
SMS Text Messaging
Local Experience Bookings
24-Hour Access
Car Rental Booking
Third Party tours and activities
External Healthcare Services
Outside Food Delivery Orders
External Spa Bookings
Third Party Media Intergation
External Pharmacy Orders
Taxi Bookings
Flower Delivery Orders
Helicopter Booking
Supercars bookings
Yacht Bookings

Guest facing experience optimization

Personalized recommendations

Branding And Customization GSO

Customizable Branded Interface

Management and Optimization GSO

Unlimited trackable URL links
Performance Reporting
PMS Integration

Guest experience operations management

Feedback Analytics: Tracks guest satisfaction trends
Service Recovery: Automates proactive solutions for guest issues
Real-time updates for guest check-ins, check-outs, and room changes
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)
Room cleaning and maintenance statuses are updated via APIs
Update room statuses in real time (e.g., Clean, Dirty, Occupied)
Bidirectional DND and MUR updates between PMS and platform

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool
In-product help and walk throughs

Integrations

Filter:

Clear filter
product-image

OPERA Cloud Property Management

verifiedVendor verified
Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
product-image

OPERA 5 Property Management

verifiedVendor verified
Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
product-image

Infrasys Cloud POS

verifiedVendor verified
Vendor: ShijiCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
product-image

Oracle MICROS Simphony POS

partially_perifiedPartially verified
Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
product-image

protel Air cloud PMS

partially_perifiedPartially verified
Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
product-image

XnPOS

unverifiedUnverified
Vendor: XN Protel SystemsCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
product-image

Deliverect

unverifiedUnverified
Vendor: DeliverectCategory: Restaurant technologySubcategory: Delivery App Consolidation
product-image

RMS Cloud

unverifiedUnverified
Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)
product-image

TeamStream by The Digital Hotelier

unverifiedUnverified
Vendor: The Digital HotelierCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Technical specifications

Specifications

POS (Simphony Cloud):


1.Employee Creation: Kindly create an employee in the POS and provide the employee ID.

2.RvcRef (Restaurant ID): Please share the RvcRef for all outlets we intend to include.


For additional information, please refer to the following link: Oracle Cloud Marketplace


PMS (OPERA On-Premises):


Our interface is listed as Oracle Hospitality OPERA MSC Interface for TeamStream by Digital Hotelier Software Solutions. Please provide this listing ID to your Oracle sales or account management team to initiate the setup process. Once the setup is complete, kindly share the IP addresses and ports for each connection.


PMS (OPERA Cloud):


1. SSD URL

2. Chain Code

3. Hotel Id

4. Region

5. You must have OPERA Cloud Foundations license in order to access OHIP APIs


Please feel free to reach out if you have any questions.

Configurations

Onboarding to The Digital Hotelier

The Digital Hotelier (TDH) provides a seamless onboarding process for hospitality businesses, ensuring quick integration and minimal disruption to operations. Here’s how we onboard you to our platform:

  • Initial Consultation: Understand your business needs and operational workflows to configure TDH for your property.
  • Account Setup: Create and configure your account, including roles, permissions, and initial data migration (e.g., food menus, room configurations).
  • Training and Support: Provide training sessions to your staff and a dedicated support team for guidance.
  • System Testing: Conduct sandbox testing to validate configurations and workflows before going live.

If all the information is provided on time by the property, it will take between 2 to 3 weeks to go live. The implementation team will provide a full training to all departments.

The QR Code stands are included in the Set-up fee and will be provided by TDH. All translations are included in the Set-up fee.


Post-Onboarding Support

  • Training: Comprehensive training for PMS and POS integrations.
  • Documentation: Access to detailed API documentation and integration guidelines.
  • Dedicated Support: Ongoing support via email for any queries or technical assistance.
Scalability

The Digital Hotelier Platform is fully scalable for any hotel chain of any size.

Fee structure

Price Per User
Starting from:
$1
Price Per User
Starting from:
$1.98
Price Per User
Starting from:
$2.25
Offers free trial
Pricing:

Residence & Serviced Apartment

  • Pricing: $1 per room per month
  • Included: 10 free users on our operations module, TeamStream
  • Additional Users: $3.25 per additional user per month

Hotel Packages

  1. Standard Package
  • Pricing: $1.98 per room per month
  • Included: Standard web-app design and 20 free users on TeamStream
  • Additional Users: $3.25 per additional user per month
  1. Premium Package
  • Pricing: $2.25 per room per month
  • Included: Luxury web-app design and 30 free users on TeamStream
  • Additional Users: $3.25 per additional user per month

TeamStream Packages (Standalone)

  • Pro Package:
  • Pricing: $169 per month
  • Included: 75 users on TeamStream
  • Ultimate Package:
  • Pricing: $229 per month
  • Included: Unlimited users on TeamStream

Buyers

FAQs

Does The Digital Hotelier come in multiple languages?

Yes, TDH solution comes in 7 languages of the property’s choice in native translation.

Does the guest need to download any Apps?

No, the guest does not need to download any Apps. TDH is a WebApp solution.

Does the guest need to input room number and name?

The guest does not need to input any information. TDH, works with a unique QR code in every room that identifies in which room the guest is.

Does The Digital Hotelier collect any Data?

TDH works with a unique QR code in the room and therefore does not need any customer Data. Therefore, TDH does not collect any Data.

Can the QR Code be customized to my Brand standards and colors?

The QR Codes can be fully customized to match your brand standards. Our team will collaborate with yours to design the best option that aligns perfectly with your brand identity

How are the QR codes placed or presented in the room?

The QR Codes come in multiple Acrylics stand sizes and colors.

Can The Digital Hotelier perform in various operational areas other than guest rooms?

TDH can be used in any of the F&B outlets, including outdoor areas such as Pool & Beach. It can be effectively used for sunbeds or meeting rooms within the property as well.

How long does it take to implement The Digital Hotelier?

If all the information is provided on time by the property, it will take between 2 to 3 weeks to go live.

Does the Digital Hotelier provide a training before going live?

The implementation team will provide a full training to all departments.

Who will print and provide the QR codes stands?

The QR Code stands are included in the Set-up fee and will be provided by TDH.

Are the translations included in the Set-up fee?

Yes, all translations are included in the Set-up fee.

Can I cancel my contract with the Digital Hotelier at Any time?

There is a 30 day notice period to cancel the contract with TDH and no penalties.