Product The Digital Hotelier
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The Digital Hotelier

By The Digital Hotelier
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The Digital Hotelier

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Qutaiba AlaliFounder and CEO
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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2022

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Compatible integrations

8

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Description

Capabilities:

  • Guest Data Synchronization:
  • Real-time updates for guest check-ins, check-outs, and room changes.
  • Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR).
  • Housekeeping Updates:
  • Room cleaning and maintenance statuses are updated via APIs.
  • Notifications for Out of Order (OOO) or Out of Service (OOS) rooms.
  • Room Status Management:
  • Update room statuses in real time (e.g., Clean, Dirty, Occupied).
  • Bidirectional DND and MUR updates between PMS and TDH.
  • Maintenance Requests:
  • Automatic creation and resolution of maintenance requests based on room statuses
  • Order Management: Synchronize F&B orders between the POS and TDH platform.
  • Billing Integration: Automate and consolidate guest charges for a seamless billing process.
  • Menu Updates: Centralized control of menu changes, pricing, and availability.

With The Digital Hotelier, you gain a fully integrated ecosystem to manage your property’s operations efficiently and enhance guest experiences. 

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations

Integration with PMS (Property Management Systems)

TDH integrates seamlessly with leading PMS solutions to enable real-time synchronization of critical operations.

  • Supported PMS:
  • Oracle OPERA
  • Protel
  • RMS

Integration with POS (Point of Sale Systems)

TDH connects with industry-standard POS systems to facilitate efficient food and beverage operations.

  • Supported POS:
  • Deliverect
  • Oracle Micros Symphony
  • Oracle Micros 3700
  • Infrasys

Integration Process:

  • POS systems are integrated via RESTful APIs for real-time data transfer.
  • Webhooks enable real-time order and status updates for seamless guest service.
  • Centralized dashboards provide visibility into F&B operations and analytics.



IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

Product features

Contactless Solutions General

General Mobile Ordering Tech

Management and Optimization Mobile Ordering Tech

Security And Compliance Contactless Solutions

Tours & Activities Booking

Branding And Customization GSO

Management and Optimization GSO

Support Level

Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated customer success manager
Dedicated onboarding specialist

Integrations

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OPERA Cloud Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Infrasys Cloud POS

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Vendor: ShijiCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Oracle MICROS Simphony POS

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Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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protel Air cloud PMS

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Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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XnPOS

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Vendor: XN Protel SystemsCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Deliverect

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Vendor: DeliverectCategory: Restaurant technologySubcategory: Delivery App Consolidation
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RMS Cloud

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Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Integration Process:

  • Integration is enabled via APIs or FIAS (IFC8) protocols.
  • TDH communicates with PMS systems over secure TCP/IP protocols or cloud-based APIs.
  • Data is synchronized in real-time to ensure consistency across platforms.


POS (Simphony Cloud):

1.Employee Creation: Kindly create an employee in the POS and provide the employee ID.

2.RvcRef (Restaurant ID): Please share the RvcRef for all outlets we intend to include.


For additional information, please refer to the following link: Oracle Cloud Marketplace


PMS (OPERA On-Premises):


Our interface is listed as Oracle Hospitality OPERA MSC Interface for TeamStream by Digital Hotelier Software Solutions. Please provide this listing ID to your Oracle sales or account management team to initiate the setup process. Once the setup is complete, kindly share the IP addresses and ports for each connection.


PMS (OPERA Cloud):


1. SSD URL

2. Chain Code

3. Hotel Id

4. Region

5. You must have OPERA Cloud Foundations license in order to access OHIP APIs


Please feel free to reach out if you have any questions.

Configurations

Onboarding to The Digital Hotelier

The Digital Hotelier (TDH) provides a seamless onboarding process for hospitality businesses, ensuring quick integration and minimal disruption to operations. Here’s how we onboard you to our platform:

  • Initial Consultation: Understand your business needs and operational workflows to configure TDH for your property.
  • Account Setup: Create and configure your account, including roles, permissions, and initial data migration (e.g., food menus, room configurations).
  • Training and Support: Provide training sessions to your staff and a dedicated support team for guidance.
  • System Testing: Conduct sandbox testing to validate configurations and workflows before going live.

If all the information is provided on time by the property, it will take between 2 to 3 weeks to go live. The implementation team will provide a full training to all departments.
The QR Code stands are included in the Set-up fee and will be provided by TDH. All translations are included in the Set-up fee.


Post-Onboarding Support

  • Training: Comprehensive training for PMS and POS integrations.
  • Documentation: Access to detailed API documentation and integration guidelines.
  • Dedicated Support: Ongoing support via email for any queries or technical assistance.
Scalability

Fee structure

Price Per User
Starting from:
$1
Price Per User
Starting from:
$1.98
Price Per User
Starting from:
$2.25
Pricing:

Residence & Serviced Apartment

  • Pricing: $1 per room per month
  • Included: 10 free users on our operations module, TeamStream
  • Additional Users: $3.25 per additional user per month

Hotel Packages

  1. Standard Package
  • Pricing: $1.98 per room per month
  • Included: Standard web-app design and 20 free users on TeamStream
  • Additional Users: $3.25 per additional user per month
  1. Premium Package
  • Pricing: $2.25 per room per month
  • Included: Luxury web-app design and 30 free users on TeamStream
  • Additional Users: $3.25 per additional user per month

TeamStream Packages (Standalone)

  • Pro Package:
  • Pricing: $169 per month
  • Included: 75 users on TeamStream
  • Ultimate Package:
  • Pricing: $229 per month
  • Included: Unlimited users on TeamStream

Buyers

FAQs

Does The Digital Hotelier come in multiple languages?

Yes, TDH solution comes in 7 languages of the property’s choice in native translation.

Does the guest need to download any Apps?

No, the guest does not need to download any Apps. TDH is a WebApp solution.

Does the guest need to input room number and name?

The guest does not need to input any information. TDH, works with a unique QR code in every room that identifies in which room the guest is.

Does The Digital Hotelier collect any Data?

TDH works with a unique QR code in the room and therefore does not need any customer Data. Therefore, TDH does not collect any Data.

Can the QR Code be customized to my Brand standards and colors?

The QR Codes can be fully customized to match your brand standards. Our team will collaborate with yours to design the best option that aligns perfectly with your brand identity

How are the QR codes placed or presented in the room?

The QR Codes come in multiple Acrylics stand sizes and colors.

Can The Digital Hotelier perform in various operational areas other than guest rooms?

TDH can be used in any of the F&B outlets, including outdoor areas such as Pool & Beach. It can be effectively used for sunbeds or meeting rooms within the property as well.

How long does it take to implement The Digital Hotelier?

If all the information is provided on time by the property, it will take between 2 to 3 weeks to go live.

Does the Digital Hotelier provide a training before going live?

The implementation team will provide a full training to all departments.

Who will print and provide the QR codes stands?

The QR Code stands are included in the Set-up fee and will be provided by TDH.

Are the translations included in the Set-up fee?

Yes, all translations are included in the Set-up fee.

Can I cancel my contract with the Digital Hotelier at Any time?

There is a 30 day notice period to cancel the contract with TDH and no penalties.