Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2008

Compatible integrations

Description

TrustYou’s all-in-one Customer Experience Platform empowers hoteliers to collect, analyze and respond to feedback from their guests, identify areas for improvement, and address issues promptly. This leads to guest satisfaction, positive reviews, and more bookings.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryBusiness intelligence

SubcategoryReputation Management

Integrations

IndustryHospitality

Screenshots, videos and other resources

Product features

General Reputation Management

Customizable surveys

Guest Satisfaction Surveys

In-Stay Guest Surveys

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Competitor Benchmarking

Corporate Reporting

Department Level Reporting

Reporting Dashboard

Semantic Analytics

Sentiment Analysis

Review Follow Up And Resolution

Review Monitoring And Management

Analyze Data From All Reviews

Booking.com Review Integration

Email Alerts New and/or Negative Reviews

Expedia Review Integration

Google Review Integration

Guest Feedback Management

Review Response Functionality

Tripadvisor Review Integration

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

Filter:

Clear filter

OPERA 5 Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Cendyn CRM

Vendor verified

Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Cloudbeds PMS

Unverified

Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Guestline Rezlynx PMS

Unverified

Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Staff Operations Platform

Unverified

Vendor: AavgoCategory: Hospitality operationsSubcategory: Back Office Operations Software

Technical specifications

Specifications

Configurations

The setup of your hotel is complete within 14 days. We need Property information, review sources, information on PMS and other systems used, and your competitors.

Scalability

Fee structure

Annual Flat Fee

Pricing:

LITE - 890 EUR

• Comprehensive reputation management software to analyze, response, and market online reviews

• Features: Reviews across the web

ESSENTIAL - 1550 EUR

• Powerful CXP suite to manage feedback along the customer journey from onsite to post-stay, from reviews to surveys. Gain insights, respond in time, manage and improve your quality across your departments.

• Features: Everything Lite + more sources, users, surveys, insights, productivity and marketing tools

PROFESSIONAL - 2150 EUR

• The ultimate Customer Experience Platform (CXP) with AI support to save time to respond and to gain powerful insights. Benefit from unlimited surveys for pre-stay, onsite, post-stay, employee feedback, task management, and more.

• Features: Everything Essential + AI productivity boost, unlimited surveys and internal process management support

Buyers

FAQs

What is Online Reputation Management (ORM)?

Online Reputation Management refers to all the actions a brand takes to monitor and improve its image. It involves tracking what is said about a business online, responding to guest reviews, and building and maintaining a positive online reputation.

Why is Online Reputation Management important for hotels?

The image you build online can significantly impact your future bookings and your revenue. By effectively managing your online reputation, you increase the chances of getting more bookings, encourage guests to return, and be your brand ambassadors.A positive online reputation can improve your average daily rate (ADR) and revenue per available room (RevPAR). Guests will be willing to pay more for a hotel with a strong reputation and higher scores than choose a hotel with a slightly lower price. As a result, the ADR and RevPAR will increase, leading to enhanced revenue and profitability. A hotel actively managing its online reputation can also benefit from upselling and cross-selling activities. When guests have a positive experience at a hotel, they are more likely to be receptive to additional services, such as spa treatments, restaurant reservations, or tours.

Are reviews still important for travelers?

Yes. Our research shows that a whopping 95% of travelers scan feedback before booking. Positive feedback and high ratings can help a property stand out and increase bookings. But negative reviews are equally important because consumers look at both sides of the coin before booking. Travelers read, on average, nine reviews before booking. 57% of feedback they read is positive, and 43% is negative.

Do I need to reply to guest reviews?

Yes. 90% of guests expect the hotel to respond to their feedback. It is imperative to always reply to reviews, whether positive or negative. By responding to your guests’ feedback, you show that you value their opinions and increase their chances of returning to your property. With TrustYou's responseAI response time can be reduced by 80% while still ensuring a personlized reply to your guests.

Does TrustYou offer an inbox showing all types of reviews?

Yes. Hotels can read and respond all reviews and surveys from one inbox, search for reviews by keyword to identify trends and create their own filters to match the preferred workflow.

Customer Experience Platform CXP

General Reputation Management

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Review Follow Up And Resolution

Review Monitoring And Management

Support Level

Annual Flat Fee