Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2016

Compatible integrations

15

Description

Elevate the pre-arrival experience for your guests with UpsellGuru's cutting-edge automated pre-arrival upselling product. UpsellGuru's automated Pre-Arrival upselling system is designed to effortlessly promote room upgrades and add-ons. What sets UpsellGuru apart is the innovative bidding system for room upgrades and extras, adding an element of excitement that not only invokes positive emotions, but ultimately drives conversions. Allowing guests to bid on room upgrades creates excitement and anticipation and drives incremental revenue.

Key Features:

-Automated upsell engine

-Optimized and dynamic upsell offers that are strategically tailored to the right guests

-Aligns seamlessly with the hotel's brand.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryCommercial and distribution

SubcategoryUpselling Solutions

Integrations

IndustryHospitality

Screenshots, videos and other resources

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Product features

Data Analytics and Reporting

Conversion Rate Reports

GDPR Compliant

Real time reporting

Export results in Excel or CSV

Integration, Connectivity And APIs Upselling

1 Way API Connectivity

2 Way OXI Interface

Backend OTA Connectivity

Fulfillment Task Automation (via Task Mgmt Integrations)

Open API

Upselling Capabilities /Options

Automated A/B Testing

Check-In Upselling

CRM Module

Dynamic Upgrade Pricing

Future Stay Offers

Mobile Optimized/Responsive

Multi-Lingual (Guest Facing)

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Packages & deals

Potential Upselling For Future Bookings

Pre-Arrival Emails

Property Level management

Real Time Live Availability

Supports Multiple PMS

Upsell Content To Front Desk & Reservation Agents

Upsell Services And Offers

Attribute based selling

Easy Room Selection

Upselling automation

PMS Posting

Persona engine for improved conversion

Yielding (Revenue Management) Module

Occupancy Forecast

Weekly availability (day of the week and time based)

Seasonal availability

Upselling customization

Customize With Brand Identity (Font, Logo, Colors & Images)

Landing Page Builder

Branded emails

Branded subdomain

Image gallery

Languages supported for your guests

Arabic

Dutch

English

French

German

Italian

Japanese

Polish

Portuguese

Simple Mandarin

Spanish

Traditional Chinese

Turkish

Upselling settings and management

Deal/Offer Templates Library

Role-Based Access for Users

Chain Dashboard

Support Level

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Self service onboarding tool

Integrations

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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

dailypoint Marketplace

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Mews PMS

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Hapi cloud

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Technical specifications

Specifications

Configurations

UpsellGuru's onboarding is designed for effortless integration. We begin with understanding your unique needs and goals, followed by seamless data connection with your existing PMS and CRS. Our dedicated success team then guides you through intuitive platform configuration and personalized training, ensuring your upselling journey starts off smooth and optimized. You'll be sending data-driven upsells in no time, maximizing guest engagement and revenue.

Scalability

UpsellGuru seamlessly scales alongside your business. Our cloud-based platform handles high volumes of guest data and transactions effortlessly, adapting to growth whether you're a charming boutique hotel or a bustling chain. Whether you manage a handful of properties or hundreds, UpsellGuru delivers powerful upselling insights and automation, empowering you to maximize revenue potential at every stage.

Fee structure

Monthly Flat Fee

Pricing:

Buyers

FAQs

What differentiates UpsellGuru from the competition?

What has always differentiated UpsellGuru is our unique approach to upselling that empowers hotels to optimize guest satisfaction, revenue and profit throughout the guest journey. The bidding system that allows guests to bid for room upgrades before they arrive, combined with dynamic pricing result to higher conversions and increased guest satisfaction. Training is also an integral part of the upselling success formula, along with a dedicated Customer Success Consultant who monitors the hotels' upselling performance and provides strategic guidance.

What kinds of reports can hotels get from the UpsellGuru platform?

UpsellGuru offers real-time dashboards that provide comprehensive insights into all upselling activities, including recommendations for optimizing performance. With visibility at both chain and property levels, you can easily access a dashboard summary that gives a clear overview. For those who need more detail, our drill-down capabilities allow you to explore the most granular aspects of your data. Instantly access trends, comparisons, return on investment metrics, and more—with the option to export detailed reports as needed.

Does the hotel staff need training to use UpsellGuru?

Technology plays a crucial role in supporting the front desk team during the on-arrival phase. Recognizing this, we’ve developed a comprehensive training program that integrates seamlessly with the technology platform’s capabilities and the team’s goals. This program equips the front desk with the knowledge and skills to upsell effectively, maximize the platform’s potential, and optimize overall performance. Beyond the front desk, we also offer workshops for influencers and senior leadership to ensure that an upselling culture is embraced throughout the entire hotel.