Product WINHMS PMS
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WINHMS PROPERTY MANAGEMENT SYSTEM

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2001

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Compatible integrations

7

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Description

WINHMS is a comprehensive property management solution designed for the hospitality industry, catering to hotels, resorts, and hotel chains of all sizes. It offers a range of modules including Front Office, Housekeeping, Accounting, and Point of Sale, among others, to streamline hotel operations and enhance guest experiences. The software is available in different versions to suit various hotel sizes: WINHMS Light for small hotels, WINHMS Professional for medium-sized hotels, and WINHMS Enterprise for large hotels and international chains.

The target audience for WINHMS includes small, medium, and large hotels, as well as resorts and hotel chains looking for efficient management of their operations. WINHMS integrates with several systems such as RateGain, IDeaS, Maximojo, Busy Rooms, TravelClick, and SynXis Central Reservations, providing a seamless experience for hotel management and enhancing operational efficiency.

Details

Infrastructure detailsOpen API, Multi-Property
Support languagesEN
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
Integrations

https://www.wincloudpms.com/integrations

We provide a list of standard API’s that can push and pull data across to third party systems both hardware (PABX, Key card, WiFi etc) and software (CRM’s, Rate Shoppers, Reputation systems etc) 

We also have a sizable in house team that can turn around thirty party connectivity to API’s at a quick pace. This includes connectivity with localized government systems etc.

IndustryHospitality

Product features

API connectivity and integrations

Integrates to third party channel management
Connect To Main GDSs
Integrated ID And Passport Scanner
Integrated Payment Terminal And Card Reader
Integrates with booking engine
Open API support
Integrates with central reservation system
Integration to business intelligence
Integration to revenue management system
Integration to revenue rules engine
Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module
Automated Night Audit
Case Management/Ticketing System
Centralized User And Role Management
CRM Module
Drag and Drop Template Editor
Housekeeping Mobile App
Housekeeping Module
Integrated Hotel Back Office System
Sales And Marketing module
Spa Management Module
Supports Data Import via Excel, CSV
Task Management
Task Manager (Assign by Individual, Department or Custom Group)
Unlimited Users
Import existing PMS guest data to new PMS upon installation
View dashboards based on user role

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile
CRM Integration
Custom Loyalty Program Module
Emailing Automation (Pre and Post-Stay)
GDPR Compliant
Guest CRM
Guest Feedback Module (Comment Cards/Reviews)
Guest Profiles

Reservations and front desk operations

Advanced Invoicing and Billing
Alerts And Notifications
Centralized Messaging
Check-In Upselling
Digital Registration
Discount Codes (Promocodes)
Group check-in functionality
Guest App Or Web Portal Module
Mobile Optimized/Responsive
Reservation management
Rules Based Room Assignments
Self Service Check-In
Self Service Check-Out
Tablet/ Kiosk Check-in
Electronic logbook feature
User interface supports Mouse and Keyboard Function Key
Add reservation notes
Automatically create folios based on rate type
Blacklist
Book multiple packages on a single stay reservation
Manually post charges and credits
Prevent overbooking
Allows for overbooking
Schedule room change throughout stay
Support hourly/day use room rentals
Track downgrades
Track guest turnaways
Track market segment
Track reservation requests
Track upgrades
Track upsells
Trigger new rate if room move occurs
Automatically assign rooms
Apply with multiple payment methods
Create a guest waiting list
Digital registration cards
Email folio
Guest preference management within reservations
Manually assign rooms
Option for multiple folios
Print folio
Printed registration cards
Provides reservation record, history and trail
Real-time selling of rooms inventory with add-ons or enhancements
Route folios
Split rate between multiple guests in one room
Supports add-ons
Supports rate code changes throughout the stay
Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing
Availability Restrictions
Blended Rates And Promotions
Bulk Updating
Derived Rates
Dynamic pricing options based on availability and number of bookings
Group Reservations Management
Inventory Grid
Inventory Management
Inventory Restrictions (Allocations & Overbookings)
Lead Days Restrictions
Lenght of Stay (LOS) Restrictions
Policies (Cancellation, Guarantee & Payment)
Rate Packaging Handling Functionality
Support for Weekly And Monthly Rates
Add manual rates
Create confidential rates
Create corporate rates
Create group rates
Create promotional codes
Create travel agent rates
Set rates based on dates and day of week
Availability of package reconciliation
Rate code order
Yield based on availability

Group Block Management

Tracking room block activity
24/7 Real-time data
Guest data to use for welcoming and marketing communications
Room blocks reporting dashboard
Assign ROH room type
Block a full floor for a group
Block rooms for groups
Create contract rates for groups
Create temporary rates for groups
Post banquet event order directly
Upload and/or automatically import a rooming list
Block convention space
Block meeting space
Built-in Sales and Catering Module
Group billing account
Guest & conference room reservations on a single platform
Identify corporate block
Manual post charges and credits
Mark a group block tentative/definite
Print group invoice
Release block to general availability
Release block to group availability

PMS Finance and accounting

Batch post
Email an invoice
Make adjustments to guest charges in either A/R or Front Desk Folio
Print an invoice
Process travel agent commissions
Provide centralized billing
Provide Pro forma consolidated invoice which reads current charge routing rules
Setup group routing charges
Setup transient routing charges
Split charges between multiple guests
Support comp accounting
Take pre-payment via guest portal
Accounts receivable feature
Built-in payment processing option
Financial export option
Includes accrual accounting module
Includes cash accounting module
Inclusion of ancillary revenue on folio
Option for 3rd party payments
Supports international tax rates
Supports multiple currencies
Supports multiple payment methods
Trust accounting option
Budget Management
Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Book a guest or group across multiple hotels on one reservation
Manage data at a centralized, enterprise level
Share company and travel agent profiles
View multi-property availability
Multi-property or enterprise configuration available
Vendor provides enterprise-level logins to view all properties
Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes
Collect and store contact preferences
Configure required fields
Provide tracing for profile management
See guest profile on booking screen
Store guest contact information
Store guest preferences
Store guest's preferred payment
Store loyalty member details
Store special requests
Upload guest ID
View guest stay history across multiple profiles
View guest stay history in guest profile
View total guest value
Guest pop-up note functionality available
API Connection to CRM to Enhance CRM Guest Profile
GDPR Compliant
Digital Registration

Guest communication

CC others on an email confirmation
Customize guest communication templates to align with property branding
Email folio
Send cancellation emails
Send comment card via email
Send confirmation emails
Send guest marketing emails
Send loyalty emails
Send on-property emails
Send pre-arrival emails
Text guests post-stay
Text guests pre-stay
Text guests while in-house
Send confirmation emails
Send on-property emails
Upsell services and offers

PMS Security And Compliance

Audit logs included
Customizable permissions based on user roles
Secure guest data storage
Vendor provides privacy policy compliance support

Availability calendar

Access to digital tape chart
Minimum length of stay requirements
Provides floor plan
Provides group availability
Provides in-house status
Provides occupancy statistics
Rate availability calendar
View availability by room type
View availability by unit
View connecting room availability and potential
Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order
Recognize postings that have been made to the group master
Accept digital deposit payments
Events calendar feature
Events room blocking feature

System performance and hosting

Host on-premise
Create and configure notification settings
Provide user-generated reports
Real-time synchronization
Supports over 500 properties
Vendor provides automatic data backup
Vendor provides SLA (Service Level Agreement)

PMS reporting and analytics

Alerts and Notifications
Customizable notifications and alerts
Ancillary revenue tracking
Flexible role based reporting
Export results in Excel or CSV
Activities reports
Create custom reports
Events reports
Forecast reports
Group reports
Guest birthday, anniversary and/or special occasion reports
Guest communications reports
Guest demographic reports
Housekeeping reports
Marketing reports
Night audit reports
Pickup Analysis
Occupancy reports
Provide cancellation reports
Owners reports
Accounts receivable reports
Reservations reports (arrival, departure, in-house)
Revenue reports available
Revenue forecasting and budgeting
Schedule reports to be emailed
Staffing and payroll reports
User-friendly reports generation

Integrated booking engine

Third party online booking engine integrated into PMS
3rd party add-ons integration available
Integration to 3rd party yield management and/or RMS
Integrations to guest loyalty systems
Mobile check-in feature

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses

Integrations

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IDeaS G3 RMS

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Vendor: IDeaS - a SAS CompanyCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
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Multi-channel CRM

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Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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Quoality Platform

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Vendor: QuoalityCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions
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TourismInSky

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Vendor: InSky SolutionsCategory: Hospitality operationsSubcategory: Back Office Operations Software
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WiFi Guest Management

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Vendor: 4WiFiCategory: In room techSubcategory: Guest Internet
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RezGain Channel Manager

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Vendor: RateGainCategory: Commercial and distributionSubcategory: Channel Manager
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WhatsApp & CRM Bridge

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Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Technical specifications

Specifications
https://www.winhms.com/products.html
Configurations
https://www.winhms.com/products.html
Scalability

Fee structure

Monthly Flat Fee
Pricing:

The WINHMS Express Solution is ideal for small and medium sized Hotels, Motels, Resorts and Serviced Apartments. It computerises critical operations in an easy and an effective way with minimal hardware resources. The product is designed for easy installation, training and maintenance. The software solution is modularised thereby permitting scalability and the ability to grow with the changing needs of the property. This feature-packed solution enhances staff efficiency, resulting in better guest satisfaction and increased revenue.

The WINHMS Professional Solution is focused on automating all essential activities of medium and large sized hotels, resorts and serviced apartments. It is a total ERP solution providing effective, automated control of operations at the property level. The included modules cover the management needs of all key departments for both front and back office systems. The system provides seamless workflow between all related departments for flawless inter-departmental operations and control.

WINHMS Enterprise Solution is designed to handle high volumes of transactions with ease. It is tailored to Five Star Hotels, Hotel Groups, Chains and Large Sized Hotels to maintain a uniform corporate culture across borders. All property operations are extensively covered and hence provides detailed control and monitoring of all departmental operations. The system provides corporate-level decision supporting tools and manages operations seamlessly across groups.

Buyers

FAQs

Does WINCLOUD provide 24*7 Support ?

Yes WINCLOUD provides 24*7 Support 365 days.

How can I reach WINCLOUD Support ?

We have a dedicated Whatsapp/Viber/Line and Country Specific Instant Messaging Group. We also provide support through Email, Phone, and our Ticketing Portal.We have a dedicated Whatsapp/Viber/Line and Country Specific Instant Messaging Group. We also provide support through Email, Phone, and our Ticketing Portal.

Can I rely on Winsar for all my systems?

We have a full-fledged and fully integrated Cloud POS system, Accounting (as per ME standards) and Material Management Systems (which includes F&B Costing). On top of this, we have an extensive budgeting and MIS platform. All these systems work in multi-property mode on-cloud. We also have a suite of web-apps for our modules to enable on-the-go access for hotel managers and administrators.