Product YIRONDESK
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YIRONDESK

By Yiron Technologies Pvt Ltd
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A Helpdesk Software for SLA Driven Tickets Support to Customers for any size of business across Industries & Verticals.

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2019

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Compatible integrations

0

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Description

YIRONDESK is ticketing software, which contains the complete suite of Helpdesk Software suitable for Backoffice/Operations functions.

It's suitable for all types of Travel or Non Travel Businesses needing to serve Customers.

Integrations are not mandatory. But integrations with various Channels like WhatsApp, Emails, IVRs and Third Party tools like CRM, HRMS, POS, Booking Systems etc. are available.

 

Details

Infrastructure detailsStand-alone, Cloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryHelpdesk Ticketing Software
Integrations
IndustryHospitality

Product features

General Helpdesk Ticketing

Alerts to Agents for Customer Responses
Automated Workflows
Automatically Assign Tickets to Teams and Agents
Custom SLA Tracking Per Users or Channels
Dashboarding And Data Visualization
Multi-Channel Integration (Portal, Email and Phone)
Routing by Skills and Groups, Escalation and Monitoring
Stakeholder Monitoring
Ticket Auto-assignment
User Ticket Progress Tracking

Support Level

Office Hours Online Support

Integrations

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Technical specifications

Specifications
Configurations
The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.
Scalability

Fee structure

Price Per User
Pricing:
Cloud based model based on user count, Customers will get the latest code, releases & updates at no extra cost No need to maintain in-house servers They can grow as business grows Entire maintenance by Yiron, no additional AMC cost

Buyers

FAQs