The Umni no-code AI chatbot platform allows hospitality and travel businesses to create, maintain, and develop their own chatbot with a business-specific AI module according to the needs of the company, staff, and users - be it for customer support, marketing, sales, or other purposes. The platform does not require technology knowledge and skills to create and manage the AI chatbot for the company website, mobile app, or another online platform.

Umni empowers companies to optimize customer communication before, during, and after guests' stay or traveler trip, compensate for the staff shortage for 24/7 customer support, save on costs and resources, and achieve better business results.

The AI chatbots on Umni platform answer frequently asked questions (powered by NLP and GPT), take accommodation and service inquiries, and automate routine tasks through integrations with thousands of other platforms, systems, software solutions, or custom API. The AI chatbots also assist the team with the sales & marketing campaigns and enhance the website through custom links and QR codes, allowing direct access to precise chatbot information and call-to-action from anywhere online and offline.

The Umni platform supports 29 languages, including South Eastern Europe / Balkans and Chinese. Other languages are upon demand.

Umni works with various types and sizes of hotels and accommodation places (from 4- and 5-star hotels to guesthouses and Airbnb), tour operators and travel agencies, as well as other service-type businesses - SPA, wellness, beauty, etc.