Birdeye is a customer experience platform that helps businesses of all sizes collect and manage online reviews, interact with customers through messaging, and gather valuable feedback to improve their overall reputation and customer satisfaction. One unique selling point of Birdeye is its ability to centralize all customer interactions in one place, making it easy for businesses to monitor and respond to feedback quickly and efficiently. Another key feature is its AI-powered insights, which help businesses understand trends and sentiment in their reviews to make data-driven decisions.

This product is ideal for a wide range of businesses, including independent hotels, restaurant chains, small businesses, and service-based companies. Birdeye can be tailored to fit the needs of any industry that values customer feedback and online reputation management.

Birdeye does require integrations with a business's existing systems, such as CRM software, to fully implement the technology and maximize its benefits.