Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2012

Compatible integrations

Description

Birdeye is a comprehensive customer experience platform designed specifically for businesses looking to enhance their online reputation and engage with customers effectively. The main function of Birdeye is to streamline and automate reviews, messaging, and customer feedback processes, enabling businesses to build trust and improve their online presence.

This product primarily benefits independent hotels, small groups, and service-oriented businesses that prioritize customer satisfaction and engagement. One unique selling point is its ability to consolidate all customer interactions across various platforms, allowing users to respond promptly and manage their online reputation efficiently.

Birdeye seamlessly integrates with existing systems such as POS and CRM platforms, ensuring a smooth implementation process without disrupting your current operations. Elevate your customer experience and strengthen your brand with Birdeye today.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryBusiness intelligence

SubcategoryReputation Management

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces

Product features

General Reputation Management

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Review Follow Up And Resolution

Review Monitoring And Management

Support Level

Integrations

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Technical specifications

Specifications

Configurations

At Birdeye, our onboarding process is designed to ensure a seamless integration for new clients. Upon signing up, you will receive personalized assistance from our dedicated onboarding team, who will guide you through account setup, configuration, and training on our platform’s features. We focus on understanding your specific business needs and goals, providing tailored strategies to enhance your customer experience, engagement, and online reputation, ensuring that you realize maximum value from our services from day one.

Scalability

Birdeye offers exceptional scalability designed to meet the diverse needs of businesses ranging from small enterprises to large corporations. Our platform seamlessly adapts to growing customer bases and increasing operational demands, ensuring that users can efficiently manage their online reputation, customer feedback, and marketing efforts without interruption. With robust features and integrations, Birdeye empowers companies to scale their customer engagement strategies, enhance operational efficiency, and drive meaningful growth while maintaining a focus on quality service delivery.

Fee structure

Pricing:

Pricing details available upon request directly from the vendor

Buyers

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