Product Quore
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Quore

By Quore
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Quore
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Eric Lunt
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Overview

Launch year

2012

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Compatible integrations

0

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Description

Quore is a comprehensive hospitality operations platform designed to streamline hotel management processes, enhance efficiency, and improve guest satisfaction. Our cloud-based solution offers over 30 features tailored to various hotel departments, including:

  • Guest Services: Manage and resolve guest complaints, increase response times for requests and repairs, and schedule guest callback reminders to remain proactive. 
  • Engineering: Submit and complete work orders on the go, handle preventive maintenance tasks without paperwork, and track and maintain assets with inventory trend analysis. 
  • Housekeeping: Record and view guest-related room updates, schedule and manage cleanings and inspections, and report maintenance needs promptly. 
  • Communication: Facilitate seamless, real-time communication across properties, pass on important tasks and notes between shifts, and store key documents digitally. 
  • Operations: View reports and streamline operations from anywhere, customize and approve capital expenditures faster, and make informed business decisions using trends and data. 


Quore is suitable for a wide range of hospitality businesses, from small boutique hotels to large full-service properties. Our platform is trusted by over 7,200 select and full-service properties across more than 48 countries, including over 800 management companies and 120,000 users. 

To ensure seamless integration within your hotel's existing ecosystem, Quore offers APIs that connect with your preferred vendors' applications and tools. This flexibility allows for a cohesive operational environment, enhancing overall efficiency. 

By implementing Quore, your hotel can operate more intelligently, leading to happier guests who are more likely to return. Our platform is designed to optimize hotel operations, providing the tools necessary for success in the hospitality industry.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
Integrations
IndustryHospitality

Screenshots, videos and other resources

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Product features

Dashboards, Analytics and Reporting

Real Time Alerts
Complaint Resolution Insights: Tracks resolution times and outcomes.

Human Resources Management

Compensation Tracking
Complaint Trends: Monitors performance gaps and training needs
Training Resources: Stores staff onboarding and learning documents

Messaging And Collaboration

File Library Support (Images, Docs and Videos)
Guest Feedback Management
Guest Messages & Notifications
Guest Requests
Housekeeping Requests
In App Translation
Message Routing
Message Templates
Push Notifications
Team Goals (e.g. Rewards Sign-Ups, Satisfaction)
Internal Document Storage: Centralized access to policies and manuals
Guest Notifications: Updates guests in real-time on service status
Broadcast Announcements: Sends hotel-wide updates to staff

Optimization And Integrations

Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Lingual
Open API
PMS Integration
Complaint System Integration: Connects with PMS and ticketing tools
Multi-Property Sync: Links complaints across properties

Task Management And Control

Asset Tracking
Automated Room Assignments
Case Management
Custom Inspection Checklists
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Housekeeping Module
Late Check-Out
Lost And Found
Meter Reading
Preventative Maintenance Module
Print Old Records
Virtual Logbook
Maintenance Reporting: Analyzes preventative maintenance effectiveness
Complaint Tracking: Logs and categorizes guest complaints
Satisfaction Follow-Ups: Automates follow-up scheduling for complaints

Workflows And Automation

Automated Replies
Automated Task Routing
Custom Rules And Prioritization
Mobile Request Dispatching
Service Recovery/Escalation
Work Prioritization
Escalation Workflows: Automates unresolved complaint escalation
Task Dependencies: Ensures tasks are executed in sequence

Guest experience management

Feedback Analytics: Tracks guest satisfaction trends
Guest History: Logs personalized service history
Service Recovery: Automates proactive solutions for guest issues

Support Level

24/7 Online Support
Chat
In-product help and walk throughs

Integrations

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Technical specifications

Specifications
Configurations

The implementation process is all done remotely and with the support of a Quore Hotel Success Specialist. It requires you to customize Quore with your property's specifications and can be completed in a matter of minutes.

Scalability

Fee structure

Monthly Flat Fee
Pricing:

Starting at $135 a month, Quore's average monthly cost is often lower than the price of a single hotel room per night. Your personalized pricing is influenced by factors such as room count and brand/management company.

Buyers

FAQs

What features does Quore offer?

Quore features digital PMs, inspections, work orders, and asset tracking. Cleaning apps for housekeepers that boost productivity. Tools to help the front desk address guest requests and complaints. Budgeting tools for managers, and integration with guest messaging services like Kipsu, Whistle, Zingle, and others. And more!

What is the implementation process?

It is all done remotely and with the support of a Quore Hotel Success Specialist. It requires you to customize Quore with your property's specifications and can be completed in a matter of minutes.

Does Quore work with my brand or management company?

Probably! We collaborate with over 800 management companies and more than 100 hotel brands, including IHG, Choice, Marriott, and Best Western.

What support does Quore offer?

We have a dedicated team of support specialists available 24/7 to answer any questions and provide support for the Quore app.

How much does Quore cost?

Starting at $135 a month, Quore's average monthly cost is often lower than the price of a single hotel room per night. Your personalized pricing is influenced by factors such as room count and brand/management company.