Integrations

Technical specifications

Advisor

Advisory Services

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2008

Compatible integrations

Description

ReviewPro is the world leader in Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryBusiness intelligence

SubcategoryReputation Management

Integrations

We have taken an open & flexible approach to data and integrations based on the needs of our hotel clients and partners. For the full list of our integration partners, please visit https://reviewpro.shijigroup.com/integrations

IndustryHospitality

Screenshots, videos and other resources

Product features

General Reputation Management

Automated Reminders

Conditional Logic

Customizable surveys

Guest Satisfaction Surveys

In-Stay Guest Surveys

Responsive Surveys

Segmented Surveys

SMS Text Messaging

Management and Optimization Reputation Management

Mobile Optimized/Responsive

Multi-Property Management

Set Targets

Reputation Reporting and Analytics

Competitor Benchmarking

Corporate Reporting

Department Level Reporting

Reporting Dashboard

Semantic Analytics

Sentiment Analysis

Review Follow Up And Resolution

Case Management/Ticketing System

Ticketing System

Workflow Management

Review Monitoring And Management

Analyze Data From All Reviews

Booking.com Review Integration

Customer Review Encouragement

Digital Media Monitoring

Email Alerts New and/or Negative Reviews

Expedia Review Integration

Google Review Integration

Guest Feedback Management

Review Response Functionality

Review Stream View Of All Review Portals

Social Media Monitoring

Tripadvisor Review Integration

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

Integrations

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IDeaS G3 RMS

Vendor verified

Vendor: IDeaS - a SAS CompanyCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

Choose Your Room

Vendor verified

Vendor: HotelverseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

dailypoint Loyalty

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Loyalty Software

dailypoint Data Laundry

Vendor verified

Vendor: dailypointCategory: Business intelligenceSubcategory: Customer Data Platform (CDP)

Booking Engine

Vendor verified

Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

CRM

Vendor verified

Vendor: SHR GroupCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

360° - CRM & Central Data Platform

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Hotelogix Multi Property Manager

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Web Booking Engine

Vendor verified

Vendor: HotelogixCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotelogix Property Management System

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Oaky

Vendor verified

Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions

Shiji Enterprise Platform

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Kwentra Property Management System

Vendor verified

Vendor: KwentraCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Multi-channel CRM

Vendor verified

Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Cendyn CRM

Vendor verified

Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Simple Booking

Partially verified

Vendor: QNT Simple BookingCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

RMS Cloud

Unverified

Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

dailypoint Marketplace

Unverified

Vendor: dailypointCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Hapi cloud

Unverified

Vendor: HapiCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Technical specifications

Specifications

Our platform brings together everything you need to monitor, understand, and respond to your guests at every stage of the journey, all in one place. The platform is fully integrated, so you can fit it into your already existing systems with minimum fuss

Configurations

Configure the platform to mirror the internal structures of your team. Set up automated reports so individual staff, specific workgroups, or entire departments receive the views, alerts, and reports relevant to their role

Scalability

Our powerful guest experience platform allows you to aggregate, view, and manage all your guest feedback and competitors’ data in one central dashboard, so you can make data-driven decisions at your property and drive revenue. It's easy to scale from one property to multiple properties within the group

Fee structure

Per Feature

Starting from:

Pricing:

Buyers

FAQs

What is ReviewPro?.

ReviewPro is an online reputation management solution that aggregates more than 100 million online reviews from more than 175 sources in more than 45 languages with daily content updates. ReviewPro enables hotels to: Know everything that is being said online about their hotels - “24/7 Mystery Shopper”. Identify areas of improvement based upon quantitative & qualitative customer feedback. Benchmark guest satisfaction indexes against their direct competitors. Maximize online distribution sales and increase direct bookings. Get their team on the same page

What are the solutions within ReviewPro platform?

Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications.

What is the Global Review Index ™?

The Global Review Index ™ is an exclusive online reputation index used by thousands of ReviewPro clients worldwide. The score represents the online reputation for an individual hotel, group of hotels or chain, based on data taken from all major online travel agencies and review sites. What is it? A key element of ReviewPro is our proprietary score, the Global Review Index ™ (GRI). The GRI is an index that allows you to track your hotel's historical performance and benchmark your performance against your competitors.

How can I contact the sales team to have a demo?

Please send us an enquiry at reviewpro.sales@shijigroup.com