Product Tactful Engage
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Tactful Engage

By Tactful AI
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Unified Inbox

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Wael Aggour
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Overview

Launch year

2016

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Compatible integrations

1

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Last Updated

22 Nov 2024

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Description

Omni Engage is a powerful omnichannel communications software designed to help hotels and resorts create meaningful and personalized interactions with their guests.Omni Engage helps the hotel to connect the hotels with their audience across many channels, including social media, WhatsApp and Website chat and deliver a consistent and memorable experience for every guest.

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryHotel communication omni channel chatbots
Integrations
IndustryHospitality,Travel

Screenshots, videos and other resources

Product features

AI And Natural Language Processing (NLP)

FAQ Responses (Canned Responses)

Chatbot Analytics and Data Security

Analytics Dashboard
Dashboarding And Data Visualization
End-to-End Encryption
Interaction Rate
Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile
Direct Links Hotel Mobile App
Guest Profile Enrichment
Integration to Facebook Messenger
Multi-Property Management

Omnichannel Messaging

Alerts and Notifications
Integration to WhatsApp
No Download Required
Omnichannel Communication (Email, Chat, SMS, Whatsapp)
Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

General Omni Channel Communication

Communication Capturing
Guest Request Tracking
Real Time Management Dashboard

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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SymPOS

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Vendor: MCR Systems to MEWS IntegrationCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Technical specifications

Specifications

Unified Inbox for Agents


A single pane of glass to manage all customer interactions and full integration with business tools to boost agent productivity, well-being and First Contact Resolution (FCR).

Configurations

The admin of the Meta Business Manager account should authorize the WhatsApp integration, The admin of the Facebook page should authorize the Messenger integration ,Website admin should install the chat widget on the website content management system

Scalability

Simple to implemente & maintain

Rapid time to market, deploy swiftly and start delivering incremental value from day one.


Extend your contact centre operations

Use AI, automation, and integrations to cut costs and increase customer loyalty.


Transformation without disruption

Integrate seamlessly, upgrade your current setup without interruptions.

Fee structure

Price Per User

Buyers

FAQs

What is Tactful AI, and how can it benefit the hospitality industry?

How does Tactful AI handle multi-language guest interactions?

Can Tactful AI integrate with our existing PMS, CRM, or booking systems?

What types of interactions can be automated using Tactful AI?

How does Tactful AI ensure data security and compliance, especially with regulations like GDPR?