Integrations

Technical specifications

Overview

Launch year

2016

Compatible integrations

Description

Omni Engage is a powerful omnichannel communications software designed to help hotels and resorts create meaningful and personalized interactions with their guests.Omni Engage helps the hotel to connect the hotels with their audience across many channels, including social media, WhatsApp and Website chat and deliver a consistent and memorable experience for every guest.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryHotel Communication Omni Channel Platform

Integrations

IndustryHospitality,Travel

Screenshots, videos and other resources

Tactful - The Digital Guest engagement platform

Product features

AI And Natural Language Processing (NLP)

FAQ Responses (Canned Responses)

Chatbot Analytics and Data Security

Analytics Dashboard

Dashboarding And Data Visualization

End-to-End Encryption

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Direct Links Hotel Mobile App

Guest Profile Enrichment

Integration to Facebook Messenger

Multi-Property Management

Omnichannel Messaging

Alerts and Notifications

Integration to WhatsApp

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

General Omni Channel Communication

Communication Capturing

Guest Request Tracking

Real Time Management Dashboard

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

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Unverified

Vendor: MCR Systems to MEWS IntegrationCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Technical specifications

Specifications

Unified Inbox for Agents

A single pane of glass to manage all customer interactions and full integration with business tools to boost agent productivity, well-being and First Contact Resolution (FCR).

Configurations

The admin of the Meta Business Manager account should authorize the WhatsApp integration, The admin of the Facebook page should authorize the Messenger integration ,Website admin should install the chat widget on the website content management system

Scalability

Simple to implemente & maintain

Rapid time to market, deploy swiftly and start delivering incremental value from day one.

Extend your contact centre operations

Use AI, automation, and integrations to cut costs and increase customer loyalty.

Transformation without disruption

Integrate seamlessly, upgrade your current setup without interruptions.

Fee structure

Price Per User

Pricing:

Buyers

FAQs

What is Tactful AI, and how can it benefit the hospitality industry?

Tactful AI is an omnichannel customer experience management platform that leverages AI to deliver personalized, efficient, and scalable interactions. For the hospitality industry, it helps streamline guest communications, improve service efficiency, and enhance overall guest satisfaction by automating routine inquiries, personalizing experiences, and managing feedback across multiple channels.

How does Tactful AI handle multi-language guest interactions?

Tactful AI supports multi-language communication, enabling hotels to serve guests in their preferred language. This feature ensures seamless, culturally aware interactions through AI-powered translation and natural language understanding (NLU), critical for hotels catering to diverse international clientele.

Can Tactful AI integrate with our existing PMS, CRM, or booking systems?

Yes, Tactful AI is designed for flexibility and integration. It can integrate with popular Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and booking platforms to centralize data, automate workflows, and provide a unified guest service experience.

What types of interactions can be automated using Tactful AI?

Tactful AI can automate various interactions, including answering FAQs, processing booking requests, handling cancellations or modifications, providing personalized recommendations, and resolving common service issues. This reduces the workload on staff and allows them to focus on high-value tasks.

How does Tactful AI ensure data security and compliance, especially with regulations like GDPR?

Tactful AI prioritizes data security and compliance by employing robust encryption methods, secure data storage, and privacy-focused practices. It adheres to global standards like GDPR, ensuring that guest data is handled responsibly and transparently, a critical aspect for hospitality businesses managing sensitive guest information.