Product Digital Guest Directory
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Digital Guest Directory

By IRIS
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Reach guests in a way that suits them

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Marcus Bird
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Li Hawkins

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Overview

Launch year

2010

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Compatible integrations

2

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Description

Goodbye leather bound book. Hello pocket compendium. IRIS' digital guest directories provide instant answers and recommendations in the palm of your guest's hand! Your guests expect to see all the information in a modern way...and your staff will thank you for it.


The guest directory offers an efficient, accessible, and sustainable alternative to the traditional in-room printed directory, complete with all the information a guest expects including hotel information, maps and local recommendations. A more environmentally friendly solution with no printing costs, all of which can be easily updated online to keep the content relevant and fresh. Guests can access this information wherever they are in a property, at their convenience.


It acts as a valuable reference tool, at your guest’s fingertips.

  • Digital guest directories contain a wealth of information – from hotel facilities and local attractions, through to F&B menus, local transport links, special promotions and links to booking systems.
  • For hoteliers, it frees up staff time and acts as a useful platform for those all-important, revenue driving, upsell opportunities.
  • Guest can access the latest, most up-to-date information wherever they are in your property (or off site).
  • Hotels can edit and upload new content at a click of a button, without delay and any costly reprints.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesENAR
CategoryHospitality operations
SubcategoryHotel Contactless Solutions
Integrations

IRIS seamlessly integrates with leading POS, PMS, Payment and SOS solution providers to deliver an enhanced, connected eco-system to our hoteliers.

  • Seamless POS integration - With a true, real-time integration to your POS (not a database match), operators can fully sync your menus and manage your F&B digital orders all in one place.
  • We integrate with the following POS providers: Oracle Simphony, Infrasys, Agilysys InfoGenesis, LightSpeed, Toast.
  • IRIS integrates with various payment gateways like Stripe and FreedomPay all so that guests can make quick and easy payments inside the app.
IndustryHospitality

Screenshots, videos and other resources

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    Product features

    Contactless Solutions General

    Alerts and Notifications
    Automatic Translations
    Embed In Existing Website Page
    Integrated Payment Gateway
    Mobile Access On Any Device
    Mobile Optimized/Responsive
    Multi-Lingual
    No Download Required
    Web Based (Appless)
    Guest Communication
    Digital Concierge
    Analytics Dashboard

    Security And Compliance Contactless Solutions

    Tours & Activities Booking

    SMS Text Messaging
    Local Experience Bookings
    24-Hour Access

    Check-in and Check-out

    Food and Beverage ordering

    Support Level

    24/7 Online Support
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist

    Integrations

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    OPERA Cloud Property Management

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    OPERA 5 Property Management

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    Configurations

    The onboarding process for IRIS is designed to be smooth and efficient. Our team works closely with clients to understand their specific needs and requirements. We provide comprehensive training sessions to ensure that users are familiar with all features and functionalities. Additionally, our support team is available to assist with any questions or issues that may arise during the onboarding process, ensuring a seamless transition to using IRIS for managing their travel and hospitality operations.

    Scalability

    Our solutions are multi-tenanted & scalable - Groups can do everything at brand level; manage integrations from one place, on one platform and send down brand-led guidelines/content and links to all your hotel outlets.

    IRIS adapts to the evolving needs of businesses in the travel and hospitality industry. Whether you're an independent hotel, a chain, or a hotel management company, IRIS is designed to grow alongside your organisation. Our flexible architecture and customisable features allow for seamless expansion, accommodating increased data volume, user requirements, and business complexities without compromising performance or efficiency. With IRIS, you can confidently scale your operations to meet the demands of your growing business with ease and confidence.

    Fee structure

    Pricing:

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