Marriott Hotels & Resorts

Marcus  Bird

Goodbye leather bound book. Hello pocket compendium. IRIS' digital guest directories provide instant answers and recommendations in the palm of your guest's hand! Your guests expect to see all the information in a modern way...and your staff will thank you for it. The guest directory offers an efficient, accessible, and sustainable alternative to the traditional in-room printed directory, complete with all the information a guest expects including hotel information, maps and local recommendations. A more environmentally friendly solution with no printing costs, all of which can be easily updated online to keep the content relevant and fresh. Guests can access this information wherever they are in a property, at their convenience.<h4> </h4>It acts as a valuable reference tool, at your guest’s fingertips.<ul><li>Digital guest directories contain a wealth of information – from hotel facilities and local attractions, through to F&amp;B menus, local transport links, special promotions and links to booking systems.</li><li>For hoteliers, it frees up staff time and acts as a useful platform for those all-important, revenue driving, upsell opportunities.</li><li>Guest can access the latest, most up-to-date information wherever they are in your property (or off site).</li><li>Hotels can edit and upload new content at a click of a button, without delay and any costly reprints.</li></ul>

Access Management (Cloud Based)

Access Management (Server Based)

Check-In Upselling

Check-Out Time Integration with PMS

Chip & Pin With Card Payment Machines For Pre-auth or Pre-pay

Collect Deposits

Document And Passport Scanning

Door Hardware and Locks

Door Lock Integration

Door Lock Upgrade Kit

Easy Room Selection

Flexible Hardware Options (iPad, PC, Tablet)

Group Reservations Management

Guest Management Dashboard

Guests Can Create Multiple Key Cards

Hotel Website Check-in Portal

ID Verification

Keyless Entry

Pre-Registration Information Collection

Real Time Notification With Housekeeping Staff

Registration Card E-signature

Remote Checkin

Self Service Check-In

Self Service Check-Out

Supports OTA Reservations

Terms And Conditions Signing

Connection with government systems for guest registration details

Alerts and Notifications

Apple Watch App

Automatic Translations

Content Management System (CMS)

Custom Questions

Customise With Brand Identity (Font, Logo, Colors and Images)

Developer SDK

Embed In Existing Website Page

Integrated Payment Gateway

Interactive Content

Lobby Kiosk

Marketing Communications Opt-in

Mobile Access On Any Device

Mobile Optimized/Responsive

Multi-Currency Support

Multi-Lingual

Multi-Property Management

No Download Required

Pre-arrival Upselling And Upgrades

Sales and Events Management Module

Tag Management & Tracking Configuration

Web Based (Appless)

Web Design

Whitelabel Capability

Sentiment Analysis

Guest Communication

Digital Concierge

Analytics Dashboard

Mobile App

Chatbot Provides Contextual Support Via Relevant Details

Overview of reviews

Contactless Ordering

Customizable Branded Interface

Dietary Information With Filters For Preferences And Allergens

Digital Menus

Menu Management

Multi-Menu Ordering

Price Explanation

Price Management System

Advanced Ordering

Digital Staff Ordering

Network Security

PCI Compliance Audit

PCI-DDS Compliant Payments

SOC2 Complaint

GDPR Compliant

California Privacy

DTCM Certified (Government of Dubai)

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

SMS Text Messaging

Itinerary Creation

Digital Vouchers and Tickets

Local Experience Bookings

Mobile Checkout

Indoor and Outdoor Units

24-Hour Access

Digital Guest Directory

OPERA Cloud Property Management

OPERA 5 Property Management

Hotel Contactless Solutions

Li Hawkins is an experienced professional with a strong entrepreneurial mindset and leadership abilities. She has a diverse background in management roles and possesses a deep appreciation for innovation, collaboration, and integrity. Her key areas of expertise include project management, hotel development, relationship building, strategic planning, asset management, financial performance analysis, and understanding key objectives in terms of what technology is required based on the requirements of a specific business.Li is known for her clear communication, effective presentation skills, and ability to work well under pressure while meeting deadlines.

Project management & innovation

Li Hawkins